Joyful Jellybeans – Return & Refund Policy

Last updated: 23 November 2025

Thank you for shopping with Joyful Jellybeans.
We care about your experience and want you to feel confident when you buy from us. This Return & Refund Policy explains how returns, refunds and exchanges work for purchases made from our online store.

This policy applies to all purchases made via www.joyfuljellybeans.co.za and is subject to South African consumer law, including (where applicable) the Consumer Protection Act and the Electronic Communications and Transactions Act.

If you have any questions, please contact us:

• Email: Monica

• Phone/WhatsApp: +27 64 527 2655

---

1. 7-Day Cooling-Off Period (Online Purchases)

If you purchased a product from us online, you have a 7-day cooling-off period from the date you (or your nominated person) receive the goods.

Within this 7-day period you may:

• Cancel the order for any reason by giving us written notice (email is sufficient); and

• Return the products to us.

Conditions:

• Products must be returned in a reasonable condition.

• The direct cost of returning the products (e.g. courier fees) is for your account, unless agreed otherwise.

• Once we receive and inspect the returned products, we will refund the purchase price within a reasonable period, using the same payment method where practical.

Note: Certain categories (for example, customised or personalised items, or sealed items which are not suitable for return due to health/hygiene reasons once opened) may not qualify for the cooling-off return if excluded by law. These will be clearly indicated on the product page.

---

2. Change-of-Mind Returns (Our Voluntary Policy)

Beyond the legal cooling-off period, we offer a voluntary change-of-mind return policy on most toys and educational products.

You may request to return a non-defective product within 14 days of delivery, provided that:

• The product is unused and in a resale-able condition;

• All original packaging, inserts, manuals and accessories are included (where possible); and

• The product has not been damaged, marked, or altered.

Please note:

• The cost of returning non-defective goods (courier/transport) is for your account.

• We reserve the right to:

  • Refuse a change-of-mind return where the item is not in resale-able condition, or

  • Charge a reasonable repackaging or admin fee, which may be deducted from your refund.

This policy is an additional benefit and does not affect your legal rights regarding defective goods.

---

3. Non-Returnable / Limited-Return Items

For safety, hygiene or practical reasons, certain products may not be eligible for change-of-mind returns once opened or used. This may include, for example:

• Items that come into close contact with the mouth or face (e.g. certain baby/teething toys or sensory items) once opened.

• Products explicitly marked as “non-returnable for hygiene/safety reasons” on the product page.

• Downloadable or digital products, if applicable, once access has been granted.

These items may still be returned if they are defective, in line with Section 4 below.

---

4. Defective or Faulty Toys (6-Month Warranty)

In line with South African consumer law, toys and educational products purchased from Joyful Jellybeans are covered by a 6-month implied warranty against defects in materials and workmanship from the date of delivery.

A toy or product will generally be regarded as defective if:

• It has a manufacturing defect or fault;

• It fails during normal, intended use within a reasonable time; or

• It is not of good quality or reasonably durable, considering how such products are normally used.

If you believe a product is defective within 6 months of delivery, you may request that we:

1. Repair the product (if possible); or

2. Replace the product (subject to stock availability); or

3. Refund you the purchase price.

We will bear the reasonable cost of returning defective products once the defect has been confirmed.

What is not covered

The 6-month defect warranty does not cover:

• Normal wear and tear from regular play (e.g. scuff marks, minor scratches, faded colours, stickers peeling over time, or natural loosening of moving parts).

• Damage caused by misuse, rough play, neglect or use outside the product’s intended purpose (e.g. throwing toys, standing or jumping on items, water exposure where the toy is not designed for water, etc.).

• Damage resulting from not following the instructions, safety guidelines, or age recommendations supplied with the product or displayed on the website.

• Damage caused by unauthorised repairs, alterations or modifications.

• Damage from accidents (drops, spills, improper storage, exposure to extreme heat or moisture, etc.).

Where a returned toy shows heavy use, abuse, neglect or accidental damage and not a manufacturing defect, Joyful Jellybeans may:

• Refuse the return, or

• Offer a paid repair or replacement option, where reasonably possible.

---

5. Products Damaged in Transit

We take care in packing your order, but if your products arrive damaged on delivery:

1. Please contact us within 48 hours of delivery.

2. Provide:

   • Your order number,

   • A brief description of the damage, and

   • Clear photos of the damaged item, inner packaging, outer packaging and shipping label.

3. We will review the information and may:

   • Arrange a courier collection, or

   • Request that you return the product to a specified address.

If we confirm that the item was damaged in transit, we will:

• Replace the item (if stock is available), or

• Offer you a refund or store credit.

---

6. Dropshipping & Supplier Fulfilment

Joyful Jellybeans uses dropshipping partners and external suppliers to fulfil some or all orders.

• All queries and returns must still be logged directly with Joyful Jellybeans using the contact details above.

• Depending on the item and supplier, we may:

  • Provide you with a return address for the relevant supplier, or

  • Arrange for a courier collection from your address.

Regardless of where the item is shipped from, your contract and consumer rights remain with Joyful Jellybeans as the supplier.

---

7. How to Log a Return

To log any return (cooling-off, change-of-mind, defective or damaged), please contact us via email at Joyful Jellybeans with:

1. Your full name and contact details.

2. Your order number and date of purchase.

3. The product name and quantity.

4. A clear description of the issue (e.g. change-of-mind, wrong item sent, suspected defect, damaged on delivery, etc.).

5. Photos or videos showing the defect or damage, where applicable.

We will respond with:

• Confirmation that your request has been received,

• Whether it is approved or declined under this policy and applicable law, and

• Instructions for the return method (collection or return address).

---

8. Refunds

Once we receive and inspect your return, we will notify you that we have received it and confirm whether your refund is approved.

• Approved refunds will normally be processed within 7–10 business days.

• Refunds will, where reasonably possible, be made via the same payment method used for the original transaction.

• If the original payment method is no longer available (e.g. expired card), we may request your banking details to process an EFT refund.

Refund amounts:

• For defective, damaged or incorrectly supplied items, we will generally refund the full purchase price and, where applicable, reasonable return shipping costs.

• For change-of-mind returns, we may:

  • Deduct the original shipping cost (including where shipping was free or subsidised), and

  • Deduct any reasonable repackaging/admin fee where the product or packaging is not in perfect resaleable condition.

Shipping charges are non-refundable, except where the return is due to our error (e.g. incorrect item sent) or a confirmed defect/damage.

---

9. Late or Missing Refunds

If you have not received a refund after we have confirmed that it was processed:

1. First, check your bank account or card statement again.

2. Then contact your bank or card issuer, as there may be a processing delay.

3. If you still have not received your refund within 10 business days, please contact us at Joyful Jellybeans

---

10. Incorrect or Missing Items

If:

• You receive the wrong item,

• The quantity is incorrect, or

• Items are missing from your parcel,

please contact us within 7 days of delivery with your order number and details of the discrepancy. We will:

• Correct the mistake as soon as reasonably possible, which may include:

  • Resending the correct items,

  • Sending missing items, or

  • Issuing a refund or store credit where we cannot supply the item.

---

11. Delays, Stock Shortages & Backorders

While we try to keep our website information, stock levels and pricing accurate, delays and stock shortages may occasionally occur, especially with dropshipped products.

If we are unable to deliver your order within the indicated timeframe, we will notify you as soon as reasonably possible. You may then choose to:

1. Cancel the order (in full or in part) and receive a refund for the affected products; or

2. Accept a later delivery date or an agreed alternative product (where possible).

If a product becomes permanently unavailable after payment, we will refund you for that product within a reasonable period.

---

12. Safety, Age Recommendations & Supervision

Many of our products are designed for specific age groups and may contain small parts.

• Please always check the age recommendation, warnings and instructions on the website and on the packaging.

• Children should be supervised by a responsible adult when playing with toys, especially where small parts or moving components are involved.

• We are not responsible for injury or damage resulting from use of a toy contrary to the instructions, warnings or age recommendations provided.

This does not limit your rights regarding defective products, but it helps ensure toys are used safely and appropriately.

---

13. Changes to This Policy

We may update this Return & Refund Policy from time to time. Any changes will be effective once posted on our website with an updated “Last updated” date at the top.

The version in force at the time of your purchase will apply to that transaction, unless a change in law requires otherwise.