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Shipping policy

Joyful Jellybeans – Shipping & Delivery Policy

Last updated: 23 November 2025

Thank you for shopping with Joyful Jellybeans.
This Shipping & Delivery Policy explains how and when your order will be delivered, and what to expect if there are delays, errors, or issues with your parcel.

This policy should be read together with our Return & Refund Policy.

If you have any questions, please contact us:

1. Where We Deliver

We currently deliver to addresses within South Africa only.

  • Deliveries are made to street addresses (no PO Boxes).

  • Some remote or outlying areas may carry an additional surcharge or slightly longer delivery times. If delivery to your area is not possible, we will contact you to arrange an alternative or process a refund.

2. Delivery Methods & Timeframes

We use courier services and/or partner fulfilment centres (dropshipping suppliers) to deliver your order.

Estimated delivery timeframes (once payment has cleared):

  • Main centres: ± 2–5 business days

  • Outlying / rural areas: ± 3–7 business days

These delivery times are estimates only and may vary due to factors such as stock availability, courier delays, public holidays, load shedding disruptions or supplier processing times.

Note: We will do our best to keep you updated if there are significant delays with your order.

3. Processing Times

  • Orders are generally processed within 1–2 business days after payment is received and confirmed.

  • Orders placed on weekends or public holidays will be processed on the next business day.

Because we work with dropshipping partners for some products, certain items may be shipped directly from the supplier’s warehouse. This may occasionally affect delivery time, but we will notify you if there is any unusual delay.

4. Delivery Fees

Delivery fees will be displayed at checkout and may depend on:

  • Your delivery address (area),

  • The size and weight of your parcel, and

  • Any current delivery promotions (e.g. free delivery over a certain order amount).

Where free or discounted shipping is offered as a promotion, this may apply only to certain areas or order values and will be clearly indicated at checkout.

5. Tracking Your Order

Once your order has been dispatched, you will (where possible) receive:

  • A tracking number, and

  • A link to track your parcel online via the courier’s website or tracking system.

If tracking is not available for a specific shipment, we will provide reasonable updates on request.

If you have not received a tracking update within a reasonable time after dispatch, please contact us at Joyful Jellybeans with your order number.

6. Delivery Address & Failed Deliveries

Please ensure that your delivery address and contact details are accurate and complete at checkout.

  • If the address provided is incorrect or incomplete, this may result in delays or a returned parcel.

  • Where a parcel is returned to us due to an incorrect address, repeated failed delivery attempts, or failure to collect from a pickup point (if applicable), we may:

    • Charge a re-delivery fee; or

    • Refund the order excluding original shipping costs and any return shipping charges incurred.

If you realise you have entered the wrong address, please contact us as soon as possible. If your order has not yet been dispatched, we will update the address. If it has already shipped, changes may not be possible, but we will assist where we can.

7. Receiving Your Order

Deliveries usually take place on business days (Monday to Friday, excluding public holidays) during normal working hours.

  • Couriers may require a signature or name on delivery.

  • If no one is available at the address, the courier may:

    • Attempt delivery again, or

    • Contact you to arrange an alternative time or collection point, depending on the courier’s policy.

Once the order has been delivered to the address provided and signed for (where applicable), risk passes to you, and Joyful Jellybeans will be deemed to have fulfilled its delivery obligation.

8. Orders with Multiple Items

Because we work with multiple suppliers and dropshipping partners, items from a single order may:

  • Be shipped separately, and

  • Arrive in more than one parcel and on different days.

You will not be charged additional shipping for split shipments that are part of the same order unless otherwise stated at checkout.

9. Delays, Stock Shortages & Backorders

While we do our best to keep stock information up to date, occasionally:

  • A product you ordered may be out of stock or discontinued, or

  • There may be unexpected supplier or courier delays.

If we become aware of a delay or stock issue, we will contact you as soon as reasonably possible to discuss your options:

You may choose to:

  1. Keep the order and accept a later delivery date (backorder);

  2. Swap to a similar product where available and agreed; or

  3. Cancel the affected item(s) and receive a refund for those items.

If a product becomes permanently unavailable after you have paid, we will refund you for that product within a reasonable period.

10. Damaged Parcels or Items on Delivery

We pack orders with care, but if your parcel or any item inside appears damaged on arrival:

  1. Take clear photos of:

    • The outer packaging,

    • The inner packaging, and

    • The damaged product(s).

  2. Contact us within 48 hours of delivery at [support@joyfuljellybeans.co.za] with:

    • Your order number,

    • A brief description of the issue, and

    • The photos attached.

We will review your case and may:

  • Arrange a replacement, or

  • Offer a refund or store credit, in line with our Return & Refund Policy.

Please do not discard damaged items or packaging until we’ve confirmed the way forward, as the courier or supplier may require inspection.

11. Missing, Incorrect or Partially Delivered Orders

If:

  • You receive the wrong item, or

  • Your parcel is missing items, or

  • You suspect part of your order has not been delivered,

please contact us within 7 days of delivery with your order number and details of the problem.

We will investigate and:

  • Correct the error by sending the missing or correct item(s), or

  • Arrange a refund or store credit where we cannot supply the missing item.

Because orders may be shipped in multiple parcels, please first check whether the tracking details show more than one delivery or expected parcel.

12. Shipping Fees & Returns

  • Shipping fees are non-refundable once the order has shipped, except where:

    • We delivered the incorrect item,

    • The item is confirmed defective or damaged, or

    • We are otherwise obliged by law.

For more detail on when shipping costs are refunded or for how returns work, please refer to our Return & Refund Policy.

13. International Orders

At this stage, we do not offer international shipping outside of South Africa.

If this changes in future, we will update this policy with:

  • Applicable countries,

  • Estimated delivery timeframes, and

  • Additional customs, duties or tax information.

14. Changes to This Policy

We may update this Shipping & Delivery Policy from time to time. Any changes will take effect when posted on our website with an updated “Last updated” date.

The version in place at the time of your order will apply to that order, unless a change in law requires otherwise.
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